We live in a world, where users can get their product review within a few clicks, post negative feedback on apps they deem uncool and where one social media post or a blog can bring you to limelight overnight. Welcome to the age of the Internet! If you are going to focus on your “User”, you are going to emerge as the user. With over 5 billion mobile users all over the world, the majority of them have access to the World Wide Web.
To sustain yourself in this highly competitive market in 2019, you should be investing in User research. Are you aware of the fact that 74% of people would return to your website if you can optimize it for your mobile? Such is the dominance of user experience in current times. What is User experience research, anyway?
“No research is ever quite complete. It is the glory of a good bit of work that it opens the way for something still better, and this repeatedly leads to its eclipse.” – Mervin Gordon. User Research is how your real-time audience perceives your product in the real world. You should evaluate the user needs before you move on with the design process. Their needs, behavior, and attitude form the core of the successful product. Hence you should understand them before you set out to collect different feedback and observations from your audience. Before you go on with your User experience Research, you should know how to use the right method at the right duration when you develop your product. Initially, that is more important than delving into deeper aspects like studying your audience habits and validating your brand credibility directly.
In this digital era, people are constantly visiting your website and apps to get to know your products better. It is extremely competitive nowadays. You have to understand the perspective of people in a very short time.
According to Statistics Brain, 46% of businesses fail due to incompetence. This is due to the lack of user trust, not meeting their desires and other such user-related reasons. When you carry out your user research, you would know this is not going to happen at any point in time. With user experience research, you can get into the psychology of your users, understand them completely and prove your mettle in the market.
There are many ways to streamline your user research like journal studies, field studies among others. You just need to pick the method that suits well with your product. Each product is unique. With expert guidance, you can easily create a spotlight for your products with different UX research methods.
Carrying out User Research has got more to do than just talking to your target users. It is a well-planned process with different UX research methods in hand.
Basically, there are 2 types of UX research methods:
In a nutshell, quantitative research helps you understand what has actually happened (Hurray! Your app has 100 million downloads within 10 days). Qualitative research helps you identify why that has happened (Because your app is user-friendly, fits the market trend and super cool)
Quantitative research is one of the UX research methods entirely dependent on numbers and stats. For example, it can be about how many people purchased that particular dress model or what percentage of users prefer buying your E-cycle. For Quantitative Research, you would require more audience compared to qualitative research to get better data.
Qualitative research is the user experience research method about understanding the behavior and attitude of your users. It answers questions like:
It is how you get deeper into what your audience expects from you and fulfilling their expectations with teamwork. If your user can provide you with what information you have been curious about, then that would add value in knowing about what is trending so far.
Speaking about your team, it should comprise these prodigies who can help you skyrocket your user experience to greater heights:
Coming back to Quantitative research, we use it only to understand the performance of your product. We cannot understand the behavior, attitude, and intentions of users with this method. If you are looking for such insights, then Qualitative research is the best option.
With Qualitative Research, you deal directly with people to know how they perceive your product or app. You can gather enough data about your user preference, using which you can make changes or add-on features on your app. Even though you can implement this for Quantitative Research also, these are the 5 major steps using which you go on with Qualitative Research:
Before taking a step with Qualitative Research, you have to be clear on why you are carrying out the research. Does your audience require any knowledge transfer? Do you wish to understand their mindset? Define what you are focusing on before you move forward with the research processes.
What did you exactly understand your user perception? Are they what you conceived to be when you were working on the basic product outlet? Answer these questions simultaneously before you go on research mode. Debate with yourself on what you taught and what it actually could be.
Every team has time and manpower constraints. Should you submit your research within a week? What is your affordability? What is your team’s strength? Analyze these kinds of stuff before you move on with the research part.
By putting the selected methods into action, conduct the necessary UX research, with your user satisfaction in mind.
With whatever you have learned, create a synthesis on your research. Present it in graphs, pie charts or in any visually attractive format.
There are various types of Qualitative research if you are pondering about analyzing the thinking pattern of your users.
Some of the important ones are stated here:
This is a formal interview process through which you can easily understand the experiences, expectations, and attitudes propelled by your target audience. The best idea would be to use this methodology when your company requires plenty of insights within a shorter span of time. You will get to know about the issues your clients face, which you can rectify immediately. If your product is not going to meet your client’s demands, you will know it in advance. This will save millions of dollars you would lose otherwise. By creating user groups, you can easily understand where you need to improve and where you need to put the maximum efforts. It might take some time for you to align with the requirements of your users but at the end of the day, it would all be worth it when you see the result. With User groups, you can get a clear picture that what people convey is entirely different from what people choose otherwise. When you ask good questions, you will get the answers you have been eagerly waiting for. The other necessity would be including the right amount of people in your team before you move on with this methodology. Choose everything wisely!
According to the general definition of usability by ISO 9241, it is defined as “the extent to which a product can be used by specified users to achieve specific goals with effectiveness, efficiency, and satisfaction in a specified context of use”. Usability testing is one of those UX research methods where you can evaluate a product or service by testing it with the users. The goal of this method is to identify the problems faced by your users while handling your product and determine the satisfaction level of your users. This method is proven to be more accurate in contrast to other methods. A general recommendation would be to test your product with 5 users. You have to identify your target audience, what you need to test and why you should test that. You can also create a list of tasks meant specially for the participant. Recruit the right participants, involve the right stakeholders and apply whatever you have learned so far. Participants should complete their tasks while there are onlookers who listen, watch and record the event. Once the task is completed, you can analyze the results. This would bring in the results that you have been looking for with Usability testing.
Interviews are the ones that would give you the necessary insights into viewing what all your users would think about your website, product, or a process. They would be able to show which site content is more memorable in your user’s mind, what people consider important when they log in to your website, along with insights on what new ideas you can use for improvement on the processes. You can do them while you are dealing with your design, or when you go about informing various personas, along with the feature ideas, journey maps, workflow brainstorming when you go about enriching a contextual inquiry study through the supplementation and observation along with proper tools, bottlenecks, and processes descriptions that you need to remember. You should also know how our users would be perceiving them when they complete the user interview. Interviewing your users is the best way to ask whatever you wanted to know. This would help you understand what they are expecting from you, how you can fulfill their demands, how to scale up your user experience and much more. There are plenty of ways to conduct interviews with people. They are online surveys and user personas.
This is one of the best UX research methods to understand the mindset of your target users. This can be short, simple and engaging. This is also the right method to identify your audience’s choice. If you are carrying out online surveys, make sure that you ask only what is required. It has to be very simple, precise and to-the-point.
Through this method, you can analyze the mindset of industry experts and what they think about your product. Speaking with them would help you to understand where your product stands in the market.
This is one of the advanced UX research methods where you can get different opinions and feedback from your website audience. You can understand which interface works fine with your user, how to optimize that particular area and how to grab the attention of your users who visit your website or app. The added bonus is you can reduce the bounce rate. Talking about bounce rate, it directly impacts your SEO ranking, bringing your website down. If you can use this UX research method, that is not bound to happen.
To implement this methodology, you need the support of your developer. Keep tracking how your users are responding with the tool. Hire the right team members or talk to UX research companies to get a clear idea of what this method is all about. They would be able to explain the nitty-gritty of this method since it requires the usage of automation tools.
What are the industry’s best practices? Have you involved that in your product? With Benchmarking, you can identify the methods that are currently on simmering rage in the market. With that, you can identify the product or service position to get real-time insights on industry happenings.
Wondering how this term Benchmarking evolved? It arrived from the direction of land surveyors cutting a stone marker with the intention of achieving a bracket termed as “bench”. This is the reference point for any building.
This term spread across the software world and now has occupied the world of User experience research. There are 2 varieties of Benchmarking:
Moderated testing is where you mingle with the moderators or facilitators to conduct an in-person meeting or through software like WebEx, Skype, and GoToMeeting.
Unmoderated testing would involve collecting data such as timing, heat maps, clicks along with videos. This UX research method is quite similar to the survey. Here participants can directly answer the put forth questions and take up different tasks.
This is the way by which you represent your ideal user fictionally. You can understand the goals, requirements and behavior patterns of your targeted users. Are they tech-savvy? Do they possess enough domain knowledge? How is their everyday life? What are their basic activities? How about their demographics? You should be able to answer these questions.
In user research, creating that right user persona would help you create milestones in your user experience research. Follow these few points before you create a user persona that speaks about your user requirements:
Start collecting information from real users to create user persona requirements. No user persona is complete without feeding them with real-time needs. Keep that in mind while creating that user persona which acts as a boat between you and your real users.
Don’t forget the “User” before “Research”. Without understanding the needs and wants of your user, carrying out research is going to be futile. Research only when you have your target audience on your mind. Don’t be entirely dependent on your raw data. 360-degree research is vital to get a proper vision of what is happening around your product. Speak with subject matter experts, google on the topic and get to know the trend. Don’t ask vague or unwanted questions during your survey. Avoid questions such as “Are you happy with our product?” or “What do you know about our product?” Don’t work without organizing everything. It might haphazard your entire User research plan. Don’t aim for the moon when you have a very short span of time. Choose the right method to complete your research within the allocated period. You should not forget the importance of your user preference while you are conducting your user research. If you are not understanding what they are looking for, the entire user research process might not prove effective. You need to understand what they need and cater to their preference accordingly. It might take a lot of time for you to conduct your user research. But if you are willing to improve your product quality, user research is the best option.
Generally, User research can act as the gold mine for your products and business. With User experience research, you get answers on how your product enhances the lifestyle of your end-user. You get answers on how and when they would utilize your product and what are all the issues your users face that your product solves. With these UX Research methods, you can add immense value to your business by cutting down those redesign costs, increasing your user satisfaction, hastening up your product development phase and other such crucial tasks involved in user experience design services. If you are going to conduct User research perfectly, we bet that you can take your business to unimaginable horizons. Your product would win the hearts of your users, and that’s a victory! If you are customer-savvy, then you should engross yourself in understanding the nook and corner of customer experience. This would open the pinnacles of customer success more than earlier times.
Happy customers = Happy employees = Happy revenue
At the end of the day, happy customers and users are all that matters for any business. By conducting user research in the way you should, you can ensure that you are always on the right track.
When you are all set to interview your users, you need to understand what they are looking for. You need to make a note on the set of their pain points and work accordingly. Pattem would take care of it entirely. We, at Pattem digital, focus on lifting up your user experience design services to the zenith. We are a team of mavericks with proven expertise in conducting User research that opens a wide range of opportunities for you. Currently, we are working on exciting User research projects that are set to disrupt the respective industries. Our team gets into the nook and corner of UX research, to ensure that you get the desired output. We involve advanced technologies prevalent in the market. If you are looking for affordable, flexible and prompt user research services, we have got your back! All you need to look upon is to build quality products that your users would go gaga for. They should feel comfortable and satisfied with what you are going to offer. We are here to support you with this cause! Let’s join hands to give a wholesome experience to your user. Contact our team if you are looking for greater guidance and domain knowledge from the industry experts.